Support
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Have a question, bug report, or feedback? Send us an email and we'll get back to you within 1–2 business days.
support@fortitudefitness.faithFrequently Asked Questions
How do I cancel my subscription?
Subscriptions are managed through Apple. To cancel, go to Settings → [Your Name] → Subscriptions on your iPhone, find Fortitude Fitness, and tap Cancel Subscription. You'll retain access until the end of your current billing period.
How does the 5-day free trial work?
New subscribers to the Full Access plan get a 5-day free trial. You won't be charged until day 6. If you cancel before the trial ends, you will not be billed. Only one free trial per Apple ID.
I lost my workout data — can I recover it?
Workout data is stored locally on your device. If you deleted the app or reset your device without a backup, the data cannot be recovered. We recommend keeping your iPhone backed up via iCloud to protect your data.
Can I use the app without a subscription?
Yes — you can browse all 3 training programs, view workout details, and explore the app without a subscription. A subscription is required to track workouts, log sets, and access nutrition features.
The app is crashing or not loading correctly.
Try force-quitting the app and reopening it. If the issue persists, try deleting and reinstalling the app (your subscription will be restored automatically through your Apple ID). If you're still experiencing issues, email us with your device model and iOS version.
How do I restore my subscription on a new device?
Sign in with the same Apple ID you used to purchase the subscription. Your subscription will be automatically restored when you open the app.
I was charged but can't access Full Access features.
Try pulling down to refresh the home screen, or force-quit and reopen the app. If the issue persists, email us at support@fortitudefitness.faith with your Apple ID email and we'll look into it.
How do I request a refund?
Refunds are handled by Apple. Visit reportaproblem.apple.com, sign in with your Apple ID, find the Fortitude Fitness charge, and submit a refund request.